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Refund Policy

Effective Date: [01/01/2025]

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At Keena Wellness Consultants, we are committed to providing high-quality coaching services to help you achieve your goals. This Refund Policy outlines the terms under which refunds may be issued for our coaching programs, packages, and services.

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1. General Refund Policy
We believe in the value of our coaching services and the commitment required for success. Refunds are limited and depend on the specific service or package purchased.

 

 

  • Single Coaching Sessions: Refunds are not available for completed coaching sessions.

    If you cancel at least 24 hours before a scheduled session, you may reschedule or request a refund.

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  • Coaching Packages: Refunds for unused sessions within a package are available if requested within [insert number of days, e.g., 7 days] of purchase.
    No refunds will be issued for partially used packages after [insert number of days, e.g., 7 days].

 

 

  • Courses and Digital Products: Due to the digital nature of courses and downloadable resources, these are non-refundable once accessed or downloaded.

 

 

  • Group Coaching Programs: Enrollment fees for group coaching programs are non-refundable after the program has started.
    If you withdraw at least 24 hours before the program start date, you may receive a full refund.

 

2. How to Request a Refund
To request a refund, please contact us at keenawellness@gmail.com with the following information:

  1. Your full name

  2. The service or package purchased

  3. The reason for your refund request

We will review your request and respond within two business days.

 

3. Cancellation Policy

  • Rescheduling Individual Sessions:

       You may reschedule a session with at least 24 hours' notice. Rescheduling requests made less than 24                 hours in advance may result in the session being forfeited.

  • No-Show Policy:

       If you fail to attend a scheduled session without prior notice, the session will be considered completed,               and no refund will be issued.

 

4. Exceptional Circumstances
Refunds may be considered on a case-by-case basis for exceptional circumstances, such as medical emergencies or unforeseen events. Documentation may be required.

 

5. Non-Refundable Fees
The following fees are non-refundable:

  • Administrative fees

  • Processing fees associated with payment methods (e.g., credit card fees)

 

6. Contact Us
For questions about this Refund Policy or to request a refund, please contact us at:

Keena Wellness Cosultant
Email: keenawellness@gmail.com
Phone: (904) 235-9429

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